Privacy Policy

Milton-Lloyd (trading as Milton-lloyd) ("we") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Milton-Lloyd Limited of 42-44 Norwood High Street, London SE27 9NR, UK.

Consent

In specific situations, we can collect and process your data with your consent. This may be something like subscribing to our newsletter.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

Legal compliance

If the law requires us to, we may need to collect and process your data.

For example, we can pass on details of people involved in fraud or other criminal activity affecting the Partnership to law enforcement .

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will use your purchase history to send you or make available personalised offers.

We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.

• When you visit any of our websites, and use your account to buy products and services.
• When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
• When you create an account with us.
• When you subscribe to "Stay Up To Date"
• When you engage with us on social media.
• When you join a Milton-Lloyd Subscription service.
• When you contact us by any means with queries, complaints etc.
• When you enter prize draws or competitions.
• When you choose to complete any surveys we send you.
• When you comment on or review our products and services.

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.milton-lloyd.com (our site). This includes information provided at the time of registering to use our site, ordering goods from our site, posting material or requesting further services.
• We may also ask you for information when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We want to ensure that we offer the highest possible service to you. One of the ways we can achieve this is to understand you better as a customer, through the data you provide us.

We can then use this to recommend products you may like, or offer you relevant rewards and offers that are likely to be of interest to you.

Of course, the data is yours to withdraw if you would not like us to use it any longer. You can find out more about this in “my rights” section below.

Please note that if you do withdraw your data from us then you may not have access to certain features of the site, such as “Invite a Friend”.

We will use information held about you in the following ways:

• To process any orders that you have made through our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. For example, we may pass your details on to a third party in order to deliver your products that you ordered. We may also keep hold of these details for a reasonable time afterwards in case you would like to return your item or receive a refund.
• To respond to any queries of complaints. We can keep a record of communication in order to demonstrate how we have communicated throughout our relationship. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
• To carry out our obligations arising from any contracts entered into between you and us.
• To ensure that content from our site is presented in the most effective manner for you and for your computer. We shall also use your data to display more relevant items to you based on your previous purchases.

With your consent, we will use your personal data, preferences and details of your transactions to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

Of course, you are free to opt out of hearing from us by any of these channels at any time.

To allow you to participate in interactive features of our service, when you choose to do so;

To notify you about changes to our service.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

to estimate our audience size and usage pattern.

to store information about your preferences, and so allow us to customise our site according to your individual interests.

to speed up your searches.

to recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

• With your consent, we will use your personal data, preferences and details of your transactions to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. Of course, you are free to opt out of hearing from us by any of these channels at any time.

• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
• We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA working for us or for one of our suppliers.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

This Website collects some Personal Data from its Users which it stores in cookies in your browser.

Personal Data is collected for the following purposes and using the following services:

• Access to third-party accounts
  Facebook account access
  Permissions: Contact email
• Analytics
  Google Analytics and WordPress Stats
  Personal Data: Cookies and Usage Data

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by withdrawing your consent. You can also exercise the right at any time by contacting us at hello@milton-lloyd.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@milton-lloyd.com.