Privacy Policy

Milton-Lloyd (trading as Milton-lloyd) ("we") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Milton-Lloyd Limited of 42-44 Norwood High Street, London SE27 9NR, UK.

Consent

In specific situations, we can collect and process your data with your consent. This may be something like subscribing to our newsletter.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

Legal compliance

If the law requires us to, we may need to collect and process your data.

For example, we can pass on details of people involved in fraud or other criminal activity affecting the Partnership to law enforcement .

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will use your purchase history to send you or make available personalised offers.

We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.

  • When you visit any of our websites, and use your account to buy products and services.
  • When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
  • When you create an account with us.
  • When you subscribe to "Stay Up To Date"
  • When you engage with us on social media.
  • When you join a Milton-Lloyd Subscription service.
  • When you contact us by any means with queries, complaints etc.
  • When you enter prize draws or competitions.
  • When you choose to complete any surveys we send you.
  • When you comment on or review our products and services.

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.milton-lloyd.com (our site). This includes information provided at the time of registering to use our site, ordering goods from our site, posting material or requesting further services.
  • We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We want to ensure that we offer the highest possible service to you. One of the ways we can achieve this is to understand you better as a customer, through the data you provide us.

We can then use this to recommend products you may like, or offer you relevant rewards and offers that are likely to be of interest to you.

Of course, the data is yours to withdraw if you would not like us to use it any longer. You can find out more about this in “my rights” section below.

Please note that if you do withdraw your data from us then you may not have access to certain features of the site, such as “Invite a Friend”.

We will use information held about you in the following ways:

  • To process any orders that you have made through our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. For example, we may pass your details on to a third party in order to deliver your products that you ordered. We may also keep hold of these details for a reasonable time afterwards in case you would like to return your item or receive a refund.
  • To respond to any queries of complaints. We can keep a record of communication in order to demonstrate how we have communicated throughout our relationship. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer. We shall also use your data to display more relevant items to you based on your previous purchases.

With your consent, we will use your personal data, preferences and details of your transactions to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

Of course, you are free to opt out of hearing from us by any of these channels at any time.

To allow you to participate in interactive features of our service, when you choose to do so;

To notify you about changes to our service.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

to estimate our audience size and usage pattern.

to store information about your preferences, and so allow us to customise our site according to your individual interests.

to speed up your searches.

to recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

  • With your consent, we will use your personal data, preferences and details of your transactions to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. Of course, you are free to opt out of hearing from us by any of these channels at any time.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA working for us or for one of our suppliers.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

This Website collects some Personal Data from its Users which it stores in cookies in your browser.

Personal Data is collected for the following purposes and using the following services:

  • Access to third-party accounts
    Facebook account access
    Permissions: Contact email
  • Analytics
    Google Analytics and WordPress Stats
    Personal Data: Cookies and Usage Data

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by withdrawing your consent. You can also exercise the right at any time by contacting us at hello@milton-lloyd.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@milton-lloyd.com.

Once you have placed an order using our secure ordering and payment system, your order is processed by us and delivered according to your shipping selection detailed below. You will be notified at each stage of your order via e-mail.

Shipping charges will vary depending on your delivery option.

Standard delivery: £3.95 (order expected 2-4 working days)

Next Day Delivery: £5.40 (order expected next day if ordered before 1pm)

Saturday Delivery: £15 (order expected on the upcoming Saturday)

In the interest of security and to ensure that your order reaches you in good condition and in its' entirety, your packing is tightly wrapped in a plain brown box and no markings are used.

Milton-Lloyd cannot be held responsible for damage or loss during transit, it may be possible to make a claim against the dispatchers using your reference number if loss or damage occurs. Conditions and terms apply please refer to the dispatchers web-site for more information.

If you have any problems with your product upon arrival please do not hesitate to contact us via the contact page, and we will seek to rectify any problems as quickly as possible. This may include returns, refunds, and replacement. We will examine the returned product and we will notify you of any refund via email within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for you purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product. For more information on our refunds policy, please see our terms and conditions of supply

Each of your friends who is using your voucher code as a first-time customer will receive £5 discount on their first order. As soon as one of your friends signs up, we will notify you by email. You can then redeem your £5 reward for your next delivery.

There are no limits to how often you can share your code and how many rewards you can claim. The only rule is that your code cannot be used in conjunction with other promotions and discounts, and can be used by new customers only.

Absolutely! Anyone that you think may be interested in buying luxury fragrances at affordable prices should be told about Milton-Lloyd. However, only one person can use each voucher code so it may be better to contact people directly.

Invite your friends to try one of Milton-Lloyd's fragrances using your unique code and your friend will get £5 off their first order. If your friend signs up and uses your discount code at the checkout then we'll give you £5 off your next order. Invitations are unlimited! It's a win-win!

Milton-Lloyd is the UK's favourite perfume company. Since the beginning in 1975, Milton-Lloyd has always exceeded customer expectations by offering luxury fragrances at affordable prices.

Delivery time for all fragrances is 2-4 working days. You will be notified by email and text (if you have supplied a UK mobile number) when your order is on its way, along with the relevant tracking number.

If you have any technical questions about using this site please contact the hello@milton-lloyd.com All other queries should be sent through the contact us page.

Our prices reflect our policy of not advertising, which means you pay for the perfume or fragrance but not for the marketing or middle men. Our marketing has simply been the genuine word of mouth of our loyal and happy customers. We also do not spend money on expensive packaging; We offer top quality perfumes and fragrances at unbeatable prices in simple packaging. The fragrance is what we invest in, develop and focus our attention on. We buy the finest quality; longest lasting oils, and we put them in at the highest concentration to ensure we repeatedly delight the final consumer. If you have any queries or concerns please use the 'contact us' page found in the information box or give us a call.

Most certainly not, you will be connected directly to a member of our sales staff. Our 'Sales Hotline' is open Monday to Friday 8am to 5pm excluding UK Public Holidays. Your call will always be taken by our sales staff during working hours. Outside office hours please send an email and one of our customer care team members will get in touch within 24 hours.

We accept the following cards: Visa, Mastercard, Delta, Maestro, Switch, and Solo. If your card is not listed then we also accept cheques and bank transfers, please call our 'Sales Hotline' to arrange payment. If you receive an error in the red box, please follow the instructions in the error message and check that your details are correct. If this does not resolve the issue then there may be a problem processing your card. Please call our 'Sales Hotline' and describe the problem, where our staff will be happy to take your order. Alternatively you can use the 'Contact us' form in the information box and describe the problem. (Please do not enter any card details in this form)

Unfortunately at the present time we are unable to provide samples of our products. If you would like any further information please do not hesitate to contact us.

Perfumes can last up to five years, if stored correctly. The ideal storage conditions: are in darkness, at room temperature. A new bottle of perfume will keep, unopened, for up to five years. When you open a bottle of perfume, it will reduce the life span of your fragrance, but not by much if stored correctly.

Your perfect perfume has the potential to be your life partner and intertwine itself with your identity; you may never tire of it, and it instantly feels familiar and comforting. This is no easy task. But there are a few rules you can follow to help find that signature scent... If you would like us to help you, please take our fragrance quiz to be united with a scent that may be perfect for you.

Perfume is a mixture of substances with different degrees of volatility. Fresh notes are predominantly light, very volatile substances which characterise the first phase of the fragrance's life on the skin, the top note. Substances with less volatility produce the bouquet, the body, or in other words the middle note of the perfume. Substances with very low volatility and longer adhesion characteristics produce the foundation.

A good perfume is built very carefully, with the objective that similar smelling substances will be effective throughout all three phases of the fragrance life, making one continuous impression. As the moment of the first try, the user is aware of only the initial smell - the top note. With good perfumes, there should be little difference between this and the succeeding phases. With not so good ones, the phases can be disturbingly different.

This is not simply a matter of price. Some women love to use their favourite fragrances generously. The following concentrations of fragrance (in an alcohol-water mix) are normally to be found on the market today.

Concentration of Fragrance Essence
Extrait (or perfume)15 - 30%
Parfum de Toilette or Eau de Parfum8 - 15%
Eau de Toilette4 - 8%
Eau de Cologne3 - 5%
Splash Cologne1 - 3%

Though the sense of smell becomes tired more quickly from similar fragrances than fragrances of varying character, there is a little rule to follow; with different perfume types, it is possible to judge five to six perfumes. With similar perfume types, you should not compare more than two or three. Further, your nose will tire more quickly of heavy fragrances than of light ones. So always begin with the lighter ones. And fragrance samples should be applied as far apart from one another on the skin as possible.

Resist the impulses of any salesperson to cover your arms and wrists with too many scents.

Yes. Everyone has her/his own individual smell. It depends on the condition of the skin, and on the life-style, particularly the diet. If a perfume smells good on another person, it's no guarantee that it will smell good on you.

The fragrance of the perfume doesn't change, but the smell of the skin changes, because spicy dishes have an effect on the skin's discharge. This causes a change in the skin's smell, and the change in the skin's smell causes a change in the overall impression of the perfume.

This is basically a question of the concentration of the fragrance. There's a reason for the well known drop behind the ear. Perfume is most effective where the skin is especially warm and there is a good circulation of blood. Behind the ear, and the pulse in the bend of the arm are two beautiful places for perfume. Freshly washed hair is also a good fragrance carrier, and so are clothes made of natural fabrics, and also of course furs. Fragrance stays for especially long periods on skin underneath clothing. Those who like to change their fragrances often should be careful about the spraying of clothing with perfume. The left-over fragrance in a wool dress for instance, might not be at all compatible with the fragrance you select the next time you wear it.

Every perfume is a harmony in itself. If you use more than one at the same time, a disharmony generally results which destroys the characters of all of them. Even worse, it could cause an unpleasant impression.

Yes. There are room sprays from several manufacturers. Economy tip: you can also spray a little perfume on your light bulbs. When the light goes on and the bulb gets warm, it gives off the fragrance of the perfume. Furthermore, perfume adheres well to upholstered furniture. But you can overdo room perfuming. Not everyone appreciates the same perfume and a person can become irritated when a room, especially an office, is saturated with fragrance.

Our sense of smell becomes quickly fatigued. After a period of smelling your perfume, because you simply cannot move away from it, you become used to is and it seems to disappear. But for others, it can still be very strong.

Definitely. When an occasion is boring or particularly stuffy or the mood in the office depressing, the stimulating fragrance of the right perfume can lighten the situation surprisingly quickly. A pleasant fragrance can both stimulate and calm, can bring a little happiness, realisation, revitalisation where none existed before.

No. The perfumer differentiates between natural and synthetic or half-synthetic substances. Natural fragrance substances are extracted in different ways (distillation is one) from plant raw materials such as blossoms, leaves, bark, wood, roots and the like; and from animal secretions. Half-synthetic fragrance substances are separated from natural substances, and sometimes from processed products. Fully synthetic fragrance substances originate one hundred per cent from the world of chemistry. All of these substances may be used in a single composition, they are of equal value to the perfumer. As to relative costs, there are extremely cheap essential oils from natural sources, and very expensive synthetic fragrance building blocks. And the other way around.

A perfume is good when the person who wears it feels comfortable surrounded by its fragrance, and when it is accepted by the people close by. Yet, there are also objective criteria for the quality of a perfume. The fragrance must develop from the prelude to the top note, to the middle note, to the foundation without losing cohesion. The user also should be able to expect of a good perfume fidelity in the fragrance dry-down. Part of the art of fragrance composition is the successful building-in of fragrance restrainers, the so called fixatives, in such a way that the heavier, volatile, more stable substances hold the lighter ones. This goes for natural fragrance substances such as resins, balms and animal secretions as well as synthetic fragrance substances. On top of this, a good perfume has to be technically OK which means it must be properly natured, carefully filtered, and dermatologically safe.

In most cases no, because it almost completely evaporates. Nevertheless, it is not recommended to put perfume on a white blouse. Discolorations can occur when the perfume is too old, or dark, or has thickened. If stains occur, they can usually be removed by washing.

A perfume has deteriorated when its colour has drastically changed, when it thickens and also, when you notice a sour, resinous smell on initial spray. When this occurs, some people are tempted to try to thin the perfume with alcohol. But this will not help.

Perfumes can last up to five years, if stored correctly. The ideal storage conditions: are in darkness, at room temperature. A new bottle of perfume will keep, unopened, for up to five years. When you open a bottle of perfume, it will reduce the life span of your fragrance, but not by much if stored correctly.

No. Each perfume is a complex, balanced combination of many different ingredients, some of which occur in the tiniest of amounts. It is simply not possible for a hobby perfumer to obtain these substances. A do-it-yourself perfume kit does exist however. It consists of finished compositions which you can mix according to your choice. The results can be pleasing, but the whole idea is more a plaything than a real perfume-making apparatus.

There is no rule. Perfumes can be composed of sixty, seventy, of hundreds or ingredients - the sky is the limit. But this is not to say that a large number of ingredients has anything to do with a perfume's quality.

This is a question both of economy and comfort. When you dab perfume on, precious drops can be wasted. Aerosol spraying facilitates a fine, even, application.

An atomiser can be used also to apply perfume in a fine spray, but not a steady one, as is the case with the aerosol method.

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