Once you’ve placed your order online using our secure ordering and payment system, we’ll receive it here at Milton-Lloyd HQ and begin processing right away. We’ll keep you updated via email through every step of the order journey so you’ll know exactly when to expect your perfume from us.
Because we offer the best price possible for our perfumery, we are not able to absorb the shipping charges. These are priced as £3.95 for express delivery on retail orders and are £5 for every 48 units ordered on seller orders.
To ensure your order reaches you in pristine condition, we ship every order in simple recyclable packaging. It’s just another way we can reduce our costs for you and care for the environment.
If you have any problems with your product upon arrival please do not hesitate to contact us and we will seek to rectify any problems as quickly as possible. This may include returns, refunds or replacement. Refunds will only be given within 28 days of purchase and if the product is faulty. We shall refund any shipping costs for returns. On receipt of the returned product, we will examine the order and notify you of exchange or refund via email. We try to complete any refund using the same payment method you used to place your order. Refunds will occur as soon as possible. For more information on our refunds policy, please see our terms and conditions of supply. Unfortunately, accidents happen. Although very rare, should your perfumes be damaged or loss during transit be assured that we can help. Please contact our customer service team and we’ll do our best to resolve any problems.
